Privacy policy
This Privacy Policy sets out how Jaivik Setu uses and protects any information that you provide when you use this website. Jaivik Setu is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified while using this website, you can be assured that it will only be used in accordance with this Privacy Policy.
This Privacy Policy is governed by the provisions of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as amended from time to time.
Jaivik Setu may update this policy periodically by updating this page. You are encouraged to review this page from time to time to ensure that you are aware of any changes.
Information we collect
We may collect the following personal information:
* Name and contact details, including email address and phone number
* Demographic information such as postcode, preferences, and interests
* Information relevant to customer surveys, feedback, and offers
* Any other information voluntarily provided by you through forms or communication with us
Sensitive Personal Data or Information
In accordance with Indian law, Sensitive Personal Data or Information may include passwords, financial information such as bank account or payment details, health information, and biometric information.
Jaivik Setu does not knowingly collect or store sensitive personal data unless it is necessary for providing a service and you have expressly consented to such collection.
For the exhaustive list of cookies we collect, please refer to the “List of cookies we collect” section.
Consent
By using this website and providing your information, you consent to the collection, use, storage, and processing of your personal information in accordance with this Privacy Policy.
You may withdraw your consent at any time by writing to us at the contact details provided below. Withdrawal of consent may affect your ability to access certain services.
How we use the information we collect
We collect and use your information solely for lawful purposes connected with our business operations, including:
* Internal record keeping
* Improving our products, services, and customer experience
* Sending promotional emails about new products, special offers, or other information that may be of interest to you
* Conducting market research and customer feedback activities
* Customising the website according to your interests
Personal information is used only for the purpose for which it is collected and is not retained for longer than necessary, unless required by law.
Disclosure of information
We do not sell, lease, or trade your personal information to third parties.
We may share your information with trusted third parties strictly for the purpose of providing our services, including but not limited to:
* Delivery and logistics partners
* Payment gateway providers
* Website hosting and technology service providers
Such third parties are required to maintain reasonable security practices and use the information only for the intended purpose.
We may disclose personal information if required to do so by law or in response to lawful requests by government authorities.
Data retention
We retain personal information only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal or regulatory obligations. Upon request, we will delete or anonymise your personal information, subject to applicable laws.
Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have implemented reasonable physical, electronic, and managerial safeguards to protect the information we collect online.
How we use cookies
A cookie is a small file placed on your device with your permission. Cookies help analyse web traffic and enable web applications to tailor their operations to your preferences.
We use traffic log cookies to analyse website usage and improve functionality. This information is used only for statistical analysis and is removed from the system thereafter.
Cookies do not give us access to your computer or any personal information beyond what you choose to share. You may choose to accept or decline cookies through your browser settings. Declining cookies may limit certain website features.
Links to other websites
Our website may contain links to external websites. Once you leave our site, we do not have control over the content or privacy practices of those websites. We encourage you to review the privacy policies of any third party websites you visit.
Cross border data transfer
Information collected by Jaivik Setu may be stored or processed on servers located outside India, subject to compliance with applicable data protection laws and reasonable security practices.
Your rights and control over personal information
You may:
* Request access to the personal information we hold about you
* Request correction of inaccurate or incomplete information
* Withdraw consent for the use of your personal information
* Opt out of marketing communications at any time
Requests can be made by contacting us at the email address provided below.
Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of the Grievance Officer are provided below:
Grievance Officer
Title: Grievance Officer, Jaivik Setu
Email: emarketing@jaiviksetu.com
All grievances will be addressed within 30 days from the date of receipt.