Please read these Terms and Conditions carefully before using the Jaivik Setu website or placing an order. By accessing, browsing, or purchasing from www.jaiviksetu.com, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
Jaivik Setu reserves the right to modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of any updated terms.
Shipping & Delivery Policy
Please refer to our Shipping Policy here.
Cancellation Policy
Orders cannot be cancelled once they have been dispatched.
Jaivik Setu reserves the right to cancel an order due to unforeseen circumstances such as stock unavailability, quality concerns, pricing errors, or operational issues.
If an order is cancelled by Jaivik Setu, a full refund will be issued to the original payment method.
Returns, Refunds & Exchanges Policy
Due to the nature of our products, most of which are food items and perishable goods, Jaivik Setu does not accept returns or exchanges.
We take great care in sourcing, packing, and dispatching our products. However, if you experience an issue with your order such as damaged packaging, incorrect items, or quality concerns, we are happy to review the matter on a case-by-case basis.
How to report an issue:
Please write to info@jaiviksetu.com within 48 hours of receiving your order.
Include your order number, a clear description of the issue, and supporting photographs if applicable.
Each concern will be evaluated individually. Based on our assessment, we may offer a replacement, store credit, or refund, at our sole discretion. Any decision made by Jaivik Setu in this regard will be final.
Product Information & Quality Disclaimer
All products sold by Jaivik Setu are natural, seasonal, and sourced directly from farmers and small producers.
Variations in color, texture, taste, and appearance are natural and do not constitute defects.
Product images on the website are for representation purposes only.
Limitation of Liability
Jaivik Setu’s liability, in any circumstance, shall not exceed the total value of the order placed by the customer.
Governing Law & Jurisdiction
All disputes arising from the use of this website or any purchase made through it shall be subject to the laws of India. The place of jurisdiction for all disputes shall be Indore, Madhya Pradesh.